Why am I not receiving any NGL messages?

If you're not receiving messages through NGL, here are some common reasons and how to fix them:

1. Your link is not being seen:

Make sure you've shared your NGL link in a visible place, such as your Instagram Story or bio. The more you share it, the more messages you'll get.

2. Your NGL link might be turned off:

Check in the NGL app settings to make sure your link is active (not paused or disabled).

3. Notifications are disabled:

Go to your phone's settings and ensure NGL has permission to send you notifications, so you're alerted when messages arrive.

4. Filters are too strict:

If you have keyword filters enabled, some messages might be automatically hidden. Check your filter settings in the app.

5. App needs updating:

Make sure you're running the latest version of the NGL app. Go to the App Store or Google Play and check for updates.

If none of these resolve the issue, please contact our support team.