The NGL app is not working — how do I fix it?

If the NGL app is crashing, freezing, or not loading correctly, try these troubleshooting steps:

Basic fixes:

1. Restart the app: Close NGL completely and reopen it.
2. Restart your device: A simple restart often resolves app issues.
3. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection.
4. Update the app: Go to the App Store or Google Play and check if an NGL update is available. Always use the latest version.
5. Free up storage: If your device is low on storage, apps may behave erratically. Delete unused apps or files.

If basic fixes don't work:

1. Clear the app cache (Android): Go to Settings → Apps → NGL → Clear Cache.
2. Reinstall the app: Delete NGL and reinstall from the App Store or Google Play. Note: You won't lose your messages as they are linked to your account.
3. Check for operating system updates: Ensure your phone's OS is up to date.

If the problem persists, please contact our support team with:

• Your device model and OS version
• A description of the problem
• Screenshots if possible