Why do I see an error when opening my NGL link?

If your NGL link is showing an error or not loading, here are the most common causes and solutions:

1. Your link is paused or disabled:

Check in the NGL app settings. If you've paused your link, reactivate it so messages can come through.

2. Your account is suspended:

If your account was suspended for violating NGL's terms of service, your link will not work. Contact support to appeal.

3. Username changed:

If you changed your Instagram username, your old NGL link no longer works. Share your new link: ngl.link/newusername.

4. Browser issues:

Try opening the link in a different browser or in incognito/private mode.

5. App not installed:

If the person clicking the link doesn't have the NGL app, they'll be taken to a web page to send a message — this should work normally.

6. Temporary server issues:

Occasionally, NGL may experience brief outages. Check our social media channels for status updates or try again in a few minutes.

If none of these explain the issue, please contact our support team with the specific error message you're seeing.